Welcome to Vicky Africana Kitchen (“we”, “us”, “our”). These Terms govern your access to and
use of our website, online ordering, and related services (collectively, the “Services”). By using the
Services, you agree to these Terms.
1) Who we are
Vicky Africana Kitchen, United Kingdom.
www.vickyafricanakitchen.co.uk |
info@vickyafricanakitchen.co.uk
2) Eligibility & Accounts
- You must be at least 18 or have parental consent.
- Keep account credentials confidential; you’re responsible for all activity under your account.
- Provide accurate information and keep it updated.
3) Ordering, Pricing & Payment
- Orders are offers to buy menu items. We may accept/reject at our discretion (e.g., out of stock).
- Prices include applicable taxes unless stated otherwise. Delivery fees are shown at checkout.
- We accept the payment methods shown at checkout. Third-party payment terms may apply.
- Promotions/coupons may have additional conditions and expiry dates.
4) Delivery, Collection & Timeframes
- Estimated delivery/collection times are guidelines, not guarantees.
- Please ensure accurate address and contact details. Failed delivery due to wrong details may incur
charges.
- Risk in goods passes to you upon delivery/collection.
5) Allergies & Dietary Information
We handle common allergens in our kitchen. While we take care, we cannot guarantee the absence of traces.
If you have allergies or dietary restrictions, please inform us before ordering or add a clear note at
checkout.
6) Cancellations, Refunds & Issues
- Contact us promptly for order changes. We may be unable to modify once preparation starts.
- Refunds/credits are assessed case-by-case for issues such as missing items, significant delays, or
quality concerns.
- For delivery via third parties, their terms may also apply.
7) User Content (Reviews, Messages)
- You grant us a worldwide, royalty-free licence to use content you submit (e.g., reviews) for marketing
and service improvement.
- No unlawful, defamatory, or infringing content. We may remove or refuse content at our discretion.
8) Acceptable Use
- No attempts to disrupt, probe, or bypass security of the Services.
- No automated scraping without prior consent.
- No misuse of promotions or fraudulent chargebacks.
9) Intellectual Property
All site content, logos, menus, and materials are owned by us or licensed to us. You may not reproduce or
distribute without permission.
10) Third-Party Links & Services
We may link to third-party platforms (e.g., payment providers, delivery partners). We are not responsible for
their content or policies.
11) Disclaimers & Limitation of Liability
Services are provided “as is” to the fullest extent permitted by law. We are not liable for indirect or
consequential losses. Nothing excludes liability that cannot be excluded by law.
12) Privacy
Your use of the Services is also governed by our Privacy Policy, which describes
how we collect and use your information.
13) Changes to These Terms
We may update these Terms from time to time. Material changes will be highlighted on this page with a new
“Last updated” date.
14) Contact
Email: info@vickyafricanakitchen.co.uk